FAQ

For Windows devices, click here to download the desktop app.

For MacOS devices, click here to download the desktop app.

If the message "Project Session ID expired" appears in the online editor, close the project and reopen it from the Projects menu in your customer account.
We do not recommend leaving the editor open for long without saving. Save your work regularly and close the editor when you are finished.
If the message appears repeatedly, add the page “online.tisknawebu.cz” to the exceptions of your antivirus program or anti-tracking application. Some programs incorrectly block the editor's functionality.
For example, in AVG AntiTrack, you need to allow this page according to their instructions.

A voucher is a coupon for a specific product with a monetary value that is deducted from the basic price of the product after verification, so the final price can be zero. However, a voucher does not include shipping costs, and the amount may be increased by optional surcharges.
A discount code is a special code that, when entered, reduces the price of a product or multiple products—either by a percentage or a fixed amount. It may also apply to shipping costs. A discount code cannot be purchased and does not represent a monetary coupon.

In the downloadable MCLAB program:
Click the Add to cart button in the product editor.
After adding the product, you can continue creating others and adding them to the cart.
Projects will remain in the cart until they are ordered or removed.
You can add any number of projects to the cart and set the number of copies.
Once you have all the projects in the cart, go to the cart and click Order.
Complete the order in your web browser.

In the online application:
Add the product to the cart with the Add to cart button in the editor or in the Projects tab of your account.
Continue creating and adding other products.
After adding all products, proceed to complete the order.

Important:
If you submit multiple orders one after the other, it will not be possible to merge them. You will therefore have to pay for shipping for each order separately.
It is not possible to combine projects from the online and desktop applications in a single order; they must be ordered separately.

If the price in your cart doesn't decrease after you enter a voucher or discount code, please check the following:
Make sure you entered the code correctly (no spaces, in capital letters).
Ensure you have entered it into the correct field:
The voucher belongs in the "Enter voucher" field.
The discount code belongs in the "Do you have a discount code?" field at the bottom of the cart.
If you submit the order without the code being correctly applied, the full price will be charged, and the discount will not be applied retroactively.

After completing your order, you will receive a confirmation email. If you pay in advance, you will also receive an email with payment confirmation.
Data upload can take anywhere from a few minutes to several hours, depending on the size of the order.
If you do not receive an email, please check the email address you entered and your spam folder.
If the email still hasn't arrived, please contact us.
You can always check the status of your order in your customer account under the Orders tab.

If the program reports that your project contains an empty image or text box, it means you have not filled in all the pre-made image or text boxes.
If you are not interested in these pre-set fields, you can delete them or ignore them completely. Unfilled boxes will be removed when you submit the project.
NOTE: Some pre-set text and image fields also contain clip art that is not automatically deleted and remains part of the project, even if you do not insert text or photos into them. You must therefore remove them manually.
Photo products are printed directly from the submitted data. Therefore, everything you see in the preview will be printed. The submitted print data is not checked before printing.

The technological space is a zone of about 1 cm from the edge of the page, which is used for the technical processing of printing. Due to manufacturing tolerance (approx. ±2 mm), do not place any important elements such as text or parts of photos in this area—they may be cropped or shifted too close to the edge.
If you want a photo to be printed right up to the edge (without a white border), it must extend beyond the dashed line in the editor. Conversely, if you want to maintain safe margins, place the content only within the dashed area.
For book covers, the paper may bend during production—therefore, do not place important parts (e.g., headings or faces) near the edges. For photo books without a flat lay binding, also account for the space needed for the binding.
Errors caused by the incorrect placement of content in the technological space are not a reason for a complaint. In the event of a faulty cover, a new one can be printed for a fee.

When you start a new photo book project, it opens with a basic number of pages that might not meet your needs. You can adjust the number of pages in the program—add new ones or delete unnecessary ones.
Don't forget to delete unnecessary pages; otherwise, they will be printed as blank. You can remove pages via the Delete tab and the Delete option.
Note: We print photo books exactly according to the submitted data without further review. If they contain extra pages, they will be printed and charged.

You can create all our products online directly on our website or in our downloadable application, which is available on our site.